Acquiring a Licence
There are three ways to obtain a WebStream licence, depending on whether you are evaluating, buying through AWS, or negotiating enterprise terms. This page walks through each route end to end; managing a licence once you have it is covered in License Lifecycle.
Which route is for you
| Route | Best for | Billing |
|---|---|---|
| Free Core | Evaluation, proof of concept, and small teams. | Free (scale-limited). |
| AWS Marketplace | Production use billed through your AWS account. | Pay-as-you-go, metered by session hours. |
| Private Offer | Volume, committed terms, or custom pricing. | Negotiated, delivered through AWS Marketplace. |
Route 1 — A free Core licence, directly
WebStream Core is the free, scale-limited edition used for evaluation and proof of concept. It has no time limit. You request it on the running server from the admin panel — not through the Customer Portal, which requires an existing licence before you can register.
- Open the Licence section. In the admin panel, go to Licence (
/admin/license). - Request your free Core licence. Use the licence request form. Requesting a Core licence takes seconds and unlocks all Core streaming capabilities.
- Activate. Apply the licence and confirm the status shows Valid.
For the full detail, including licence states and edition limits, see Licence Activation.
Core is ideal for proving browser delivery with your own application. When you are ready for production scale and ACP governance, move to a commercial edition via AWS Marketplace below.
Route 2 — AWS Marketplace (SaaS)
The commercial editions are sold through the AWS Marketplace listing, billed through your AWS account. The authoritative listing is WebStream ACP on AWS Marketplace.
- Subscribe. On the listing, choose View purchase options and subscribe, then continue through Configuration and Launch, accepting the vendor terms.
- Deploy the software. Launch the WebStream ACP image on your own Windows Server instance. See the AWS Marketplace Quick Start for the deployment steps.
- Reach the portal. After subscribing, AWS redirects you to the Customer Portal link page. Sign in with your AWS Account ID, or register if this is your first visit — see Portal Sign-In & Security.
- Link the subscription. The link page validates a signed handshake and connects your Marketplace subscription to your portal account.
- Provision the licence. On the provisioning wizard, set the tenant identity (
Company.Branch.Department), pick an edition, confirm the contact email, and accept the agreement. The licence is provisioned immediately.
The Marketplace subscription is a SaaS contract with no end date that you can cancel at any time. There is no up-front fee; you are billed for what you use, metered by session hours per edition. The software itself runs on your own Windows Server instance — AWS handles only the subscription and metering.
| Metered dimension | Cost per unit |
|---|---|
| Session Hours Core Edition (free) | $0.001 |
| Session Hours Standard Edition | $0.10 |
| Session Hours Professional Edition | $0.15 |
| Session Hours Enterprise Edition | $0.20 |
Additional AWS infrastructure costs (for the instance the software runs on) apply separately. Once provisioned, manage the licence — upgrade, downgrade, cancel — from License Lifecycle.
Route 3 — Private Offer
A private offer is a negotiated agreement delivered through AWS Marketplace, used for volume pricing, committed-use terms, or custom licensing conditions for enterprise buyers. Pricing and terms are tailored to your organisation rather than the public pay-as-you-go rates above.
- Request the offer. Email support@webstream-acp.com or use the Request a private offer option on the website contact form, describing your expected scale and term.
- Receive it in AWS. The WebStream team extends a private offer to your AWS account through AWS Marketplace. It appears in your account for review.
- Accept the offer. Accepting creates your Marketplace subscription on the agreed terms.
- Link and provision. From there the flow is identical to Route 2 — sign in to the portal, link the subscription, and provision your licence.
Have your AWS Account ID and expected session volume ready when you request a private offer — both speed up preparing terms that fit your usage.
While you evaluate on a free Core licence there is no support SLA. Help is best-effort through the community board and email. See Getting Support.